The Cisco® Small Business Support Service provides peace of mind coverage at a price you can afford. This service enables you to derive maximum value from Cisco Small Business products. Delivered by Cisco, the device-level, subscription-based service includes software updates, extended access to the Cisco Small Business Support Center, and next-business-day hardware replacement as necessary. It provides community-based support to enable small businesses to share knowledge and collaborate using online forums and wikis to help boost business efficiency, identify and reduce risks, and serve customers better.