As a service provider you are responsible for protecting your customer’s data. You should always know the status of your customer’s backups and replications. Helping customer’s restore must be a simple routine operation that allows you to show your service excellence.

The StorageCraft ConnectWise Automate Plugin is a robust remote monitoring and management tool that gives visibility into your support environment and eliminates any blind spots before they become a problem. The plugin also integrates with the built-in Automate Backup Health and Backup History reports."

One blind spot can be the status of backup and replication jobs. As a service provider you should know at all times exactly what the status of your customer’s backups and replications are. This applies to everyone from help desk to sales reps to network manager, all the way up to the owner of the business. Everyone should be able to see that a customer’s data is safely backed up and replicated. When a customer has an incident requiring those backups to be restored there should never any panic due to unavailable backups.